Posts tagged legal marketing
AI: the content conundrum
AI's role in content writing

I've seen a lot of discussion of AI this week. It’s creeping into literally every single conversation I am having.

It's a bigger threat to achieving carbon neutrality than fossil fuel industry say those reporting from COP29. The tech giants are already scrambling to get their PR in place as the carbon footprint of data centres grows.

It's going to take away our jobs say writers. It’s actually already taking away our jobs.

There's a lot of speculation and worry and not all of it is justified in my view.

From my perspective as a writer, I have yet to be impressed by it. 

In the same way a chatbot cannot really replace human interaction, AI cannot at this moment in time replace a writer who has years of experience of their sector. It cannot provide the insight or creativity to make a piece of copy stand out.

While it has a clear role in the content marketing sales funnel, analysing data to gain insights into your potential customers and developing personas cannot replace the deep analysis required to entice a sophisticated B2B audience.

It’s a bit like comparing a chatbot to a human conversation, whether that’s on the phone or in person. The empathy ultimately required to ensure customer satisfaction is simply lacking.

In some ways it reminds me what SEO agencies were promising 10 years ago or so: we'll write your content (without any real knowledge of your sector) by making it key word rich so that it ranks higher on Google. Never mind that we are writing actual nonsense.  Thankfully Google became wise to this, with the various updates it has published over the last few years.

Which leads me back nicely to AI. To date research, while still nascent, is finding that human-written content is outperforming AI content on Google.

Having tried ChatGPT for a few months now, I have found some limited use for AI, in searching specific terms and synonyms for them, or if I need to do some very initial brainstorming (although I say this with a huge caveat, as it has the potential to mislead if you are not a sector expert).

The reality is, that ChatGPT specifically spews out what it thinks the reader wants to see. It does this by building up a picture of you based on the prompts you give it. 

I say series because it's not based on one question. The more you give it the more it will give back of what it thinks you want to see, also known as predictive content customisation. It is, to say the least, very concerning, and should be setting off alarm bells about the potential for plagiarism, not to mention the security of any confidential data you are sharing.

Similarly, while some may say that it can help with content strategy, given that AI uses existing data for content, it cannot by its nature come up with fresh or innovative ideas.

All in all, while AI has a clear role in repetitive tasks, such as the initial sales funnel, it's not currently a threat to content writers, as it simply cannot replace the art of storytelling and of human creativity, which is ultimately what good content should be about.

 

Your content matters
 

Why write?

As an editor of a legal journal, the question I get asked the most is why it is worth the effort writing for us, or indeed any publication when your time could be better spent servicing your clients.

This post is about why you should be writing, why it’s worth the effort and why you should be doing it more when you don’t have the time.

To answer this requires an understanding of the way readers engage with content.

Engagement matters

Whenever your content appears in an external print publication, paywalled or not, subscribers to a publication make up only a small part of how your content will be read by the wider world.

It will be shared on the publication’s social media channels. If it’s a good it will be liked by anyone who is in any way engaging with those social media channels. Why is this important? Because it leads to further engagement. All the while you are building up your profile in the sector, and outside it.

Most publications will allow you as a contributor to reuse that content. It’s always worth checking what the requirements are when it comes to doing so. Sometimes a simple source acknowledgement is required, sometimes more may be involved. Always check what the publication’s specific requirements are.

So why not just write for our own channels?

So, why write for an external publication when I could just be writing for my own website?

The answer to this is simple. Engagement on one platform should not deter engagement on another. Or to put it in simple terms: writing for your own website should only form a small facet of your wider content marketing strategy. It cannot replace the credibility of content that has been edited and published by an external magazine, website with an established reputation. Now this is key when considering whether you should write at all. No matter how clever your digital marketeers, there is no substitute for having your opinions published on a reputable external platform. None.

Be a thought leader

There is still a huge amount of confusion around the importance of thought leadership and I will be doing a longer post on this soon.

For now, what’s important to know is that your thoughts and opinions matter and will make you stand out from a very crowded market.

Every time you write you are adding to your reputation as a thought leader and an expert in the sector.

If you’d like further help with your content do get in touch.